After Hours Procedures

After business hours if you have an emergency, go directly to the Emergency Room.

If you have a non-urgent question that does not require a doctor’s answer, I recommend calling the Harris County Ask a Nurse hotline at 713-633-CALL (2255), your insurance ask a nurse hotline, or researching on Web MD (you can also call your pharmacy for medication dosing questions).

There is also an abundance of information available in “Is Your Child Sick” section. If you have an urgent question and need to speak to the doctor, call the clinic number and you will be transferred to the on call phone where you can leave a message and a return call will be made.

Please reserve this for urgent/emergent calls only. As our name states we put families first and after business hours is our family time. As such we will be closed for all major holidays so our employees can spend time with their families.

On Call Providers

The pediatricians and clinicians take emergency calls from their homes after hours.

Call the main office number, and our answering service will contact the on-call care provider to call you back. Please save routine questions such as mild illness, appointment scheduling, and prescription refills for regular office hours.

We encourage you to refer to our child health resources, when practical, before calling the office.

Emergencies

If an emergency should arise, please call 911.

Emergencies are considered to be those conditions that are life-threatening: loss of consciousness, severe bleeding, seizure, etc. In the case of minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions.